Refund policy

Last Updated: April 23, 2026

Here at Aeravel, we want you to love the products you purchase from us. If, for any reason, you're not totally satisfied, no need to worry, our return process is simple and won't give you any headaches.

Order Cancellations

You may cancel your order within 24 hours of purchase, simply get in touch with us at info@aeravel.com and we'll take care of it. In order for us to help you quickly, please include your order number when you contact us.

If you'd like to cancel your order, you may do so before we begin processing it. Once we've dispatched your order, we can no longer cancel it. We cannot guarantee any cancellations beyond the 24-hour period after the order was placed.

If your order has already been shipped, you may still return the item after you receive it, in accordance with our return policy.

Return Shipping Costs

We cover return shipping if your item:

Arrived damaged
Is defective in any way
Is incorrect

You are responsible for return shipping costs if:

The wrong item was ordered
The item doesn’t fit
The item is no longer wanted

Please note: Original shipping fees are non-refundable.

30-Day Easy Returns

You may return your items within 30 days of delivery. To be eligible, items must be:

Unused
In original condition
Returned with all original packaging, tags, and accessories

Our support team is here to help you with returning an item, and they will walk you through each step of the way to make it as easy as possible for you. We don't charge a restocking fee.

Return Policy Summary

Return Window: 30 days from the day of delivery
Condition: Unused and in original condition with all packaging, tags, and accessories
Restocking Fee: $0
Easy Returns: Step-by-step assistance provided

How to Initiate a Return

Contact Us

Email info@aeravel.com with your order number and the reason for the return.

Prepare Your Package

Securely repack the item in its original packaging, including all contents (accessories, tags, and documents).

Ship Your Return

Follow the instructions provided in your return authorization email. You may use the carrier/shipping method recommended in the email.

Exchanges

We're glad to help with exchanges if you need a different size, color, or even a completely different product, please contact us at info@aeravel.com. We're here to help make the exchange process easy for you.

Refund Process

All returns are inspected upon arrival. After your refund is approved, it will be sent back to the original payment method within seven business days. The time it takes to process the refund varies based on your bank or payment provider.

Order Not Delivered

If your order doesn't show up when it is expected to, please get in touch with us at info@aeravel.com with your order number. We will review the issue with the carrier. If the package is confirmed lost, you will receive either a full refund to your original payment method or a replacement at no extra cost.

Non-Returnable Items

Some items cannot be returned for hygiene or safety reasons. We'll be sure you are aware of these products by clearly marking them as non-returnable on the product page.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Any changes will be reflected on this page with a new Last Updated date. By using our website, you're agreeing to any changes we make.