FAQ

1. How can I track my order?

Once your order has been shipped, you’ll be able to monitor its progress using our tracking page: https://aeravel.com/apps/trackyourorder

2. How long does delivery take?

Our standard delivery timeframe is:

Processing Time: 1–2 business days
Shipping Time: 6–8 business days
Estimated Total Delivery: 7–10 business days

For full details, please refer to our Shipping Policy.

3. Do you offer free shipping?

Yes — we provide free shipping on all orders within the United States.

Additional details are available in our Shipping Policy.

4. Where is Aeravel based?

Aeravel is an online-based business operating from the United States, offering a curated range of premium products with delivery available across all 50 states.

5. Do you ship internationally?

At this time, we ship exclusively within the US.

6. Do you have a physical store?

No — Aeravel operates entirely online. This allows us to keep prices competitive while offering a broader selection of products.

7. Can I cancel my order after placing it?

Yes. Orders can be canceled within 24 hours of purchase.
To request a cancellation, please contact our support team as soon as possible.

8. What is your return policy?

We offer a straightforward, hassle-free return process.
You can view the full policy here: https://aeravel.com/policies/refund-policy

9. How do exchanges work?

If you’d like to exchange an item, please follow the instructions outlined in our Return Policy.

10. What happens if I receive a damaged or defective item?

If your item arrives defective or damaged, we’ll send a replacement at no additional cost.
Please reach out to us within 30 days of delivery so we can assist you.

For more information, see our Return Policy:
https://aeravel.com/policies/refund-policy

11. When will I receive my refund?

After your return is received and inspected, your refund will be issued to your original payment method.

Please allow up to 7 business days for processing, depending on your payment provider.

More details can be found here:
https://aeravel.com/policies/refund-policy

12. Do your products come with a warranty or guarantee?

Yes — all purchases are backed by a 30-day warranty.
For complete terms, please review our Return Policy:
https://aeravel.com/policies/refund-policy

13. Can I place a bulk or wholesale order?

Yes, we accommodate bulk orders for businesses and organizations.
Please contact our support team for pricing and availability.

14. How can I contact customer support?

You can get in touch with us through our Contact Us page or by email:
info@aeravel.com

Fraud & Order Security

To protect our customers, Aeravel reserves the right to hold, review, or cancel any order that appears to involve fraudulent or unauthorized activity.