Welcome to the Aeravel Frequently Asked Questions page. We are here to make sure your shopping experience is as smooth as possible. If you need anything that is not covered below, please get in touch.

1. How long will it take to receive my order?

Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.

2. Do you offer free shipping?

Yes. Every order shipped within the United States ships free, with no minimum spend. See our Shipping Policy for details.

3. Where is Aeravel located?

Aeravel is a United States based online business offering a curated selection of high quality pieces, with shipping available throughout the United States.

4. What if I receive a defective product?

Defective items are replaced at no cost to you. Just contact us within 30 days of receiving your order and we will take care of it. See our Return Policy.

5. Can I cancel my order after it is placed?

Yes, within 24 hours of placing it. Contact support as soon as possible so we can catch the order before it enters processing.

6. What is your return policy?

Returns are simple and hassle free within 30 days of delivery. The full process is set out in our Return Policy.

7. When will I receive my refund after returning a product?

Once your return arrives and passes inspection, your refund is initiated to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.

8. Do you offer any warranties or guarantees?

Yes. Every purchase carries a 30 day warranty. Details are in our Return Policy.

9. How can I contact customer support?

Through our Contact Us page, or directly at info@aeravel.com.

10. Do you ship internationally?

Not at this time. We ship exclusively within the United States.

11. Do you have a physical store location?

No, Aeravel is online only. Staying online lets us keep pricing competitive and carry a wider selection.

12. Can I place a bulk order for my business or organization?

Yes. Bulk orders are welcome. Contact customer support and we will put together pricing and timelines for you.

13. What is the process for exchanging a product?

Exchanges are handled the same way as returns, and the steps are outlined in our Return Policy. Email us with your order number and what you would like instead.

14. How can I track my order?

Once your order ships, you can follow it on our Order Tracking page. Tracking details are also emailed to you.

Contact Information

Store Address: 475 Hefferon Drive, Saint Augustine, Florida 32084, United States
Store Email: info@aeravel.com
Store Phone: +19047995485
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (ET)
We do our best to reply to your e-mail within 1 to 2 business days.